This is a Autel XP400 PRO Programmer testing guide to troubleshoot “The programmer is disconnected” issue. There are 2 situations: normal and abnormal. You may need to use Autel IM508/ IM608 II Tablet or PC software to help check whether the connection is normal.
- Normal Situation
Steps:
- Connect XP400 PRO programmerwhile in the main menu screen.
- Click “Programmer”to check if IM508/ IM608 can display the menu normally.
- Click”Version information” to check if IM508/ IM608 can read version information normally.
- Abnormal Situation
Steps:
- Connect XP400 PRO programmerwhile in the main menu screen.
- Click”Programmer” : an error reported that the programmer is disconnected but XP400 Pro display green light
- Connect XP400Pro to PC software. Check whether XP400 Pro can work with PC
PC software download from below link:
https://pro.autel.com/myAccount.html?userType=1
- If none of the above work, please contact dealer for repair.
Contact Info:
Email: sales@AutelShop.de
Wechat: +86-13429866263
Whatsapp: +86-13429866263